We work with local businesses and large corporates. We’ve been in the Contact Centre business for over 25 years and have worked for many prestigious clients, from small local centres to First Direct to the London 2012 Olympics. We can help you improve your telephone team’s performance, and their job satisfaction, with a focus on delivering actionable results.
What makes us stand out is the way we have evolved classic training, marketing and sales methodologies to tap into the more emotional, deeper side of human responses.
Many managers ask “How can I motivate my staff to give good service and engage with our customers?” We think they could be asking “How can I set up the conditions in which my staff motivate themselves, where they want to come to work every day, want to put in an excellent shift, and want to help my organisation make the world a little better?”
We can help you develop your managers into leaders who actively drive performance, improve organisational health and influence the customer experience, by focussing first on their own team members.
Contact Centre Advice
Random Elements has the most comprehensive database of outsource Contact Centre providers serving the UK, giving clients objective, comparative information to help you make an intelligent, informed choice – whether you’re looking for a new provider, an M&A target, or a joint venture.
We have a vast amount of experience from both the client and agency sides of the industry. Combining this data with our proprietary profiling and bidding methodologies means we can deliver an effective selection process – and take a huge amount of time off your hands.